FAQ’s

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Frequently Asked Questions

Our awesome support agents are on call for you virtually around the clock, so you’re never more than a mouse-click away from enjoying the EuropeFX experience to the fullest.As a way of introducing what EuropeFX is all about, we’ve put together a collection of our most frequently asked questions. Feel free to browse our FAQ’s below and remember: anything you can’t find an answer to, our support agents are always there to help you out.

Yes. We pride ourselves on abiding by the highest standards of compliance and anti-money-laundering procedures. This requires all trading accounts to be verified. To verify your account you will need to provide with copies of the following documents:

1) Personal ID Document
Colored copy of your Passport or National Photo ID card or Driver’s License (front and back).

2) Proof of address
A utility bill in your name clearly showing the address used to open your trading account with us (gas, water, electricity, fixed phone,etc.) or bank statement in your name. Issue date should be not more than 3 months before date of submission to us.

Acceptable file formats: gif, jpg, png or pdf.

No. While we do provide a desktop version of our MetaTrader 4 trading platform which can be downloaded and installed on your PC, all our clients also get access to a web-based version of the platform. Using the web-based platform does not require any software download or installation.

Yes. Our MetaTrader 4 platform is also available for mobile devices.

No. Our platforms are provided free of charge to all our clients.

Yes. We offer our clients a a fully featured demo account that closely follows the trading conditions for our live accounts.

 

We believe in making our trading accounts accessible to the widest possible cross-section of traders and a EuropeFX account can be opened with a starting deposit as low as $250.

Our funding methods include Credit Cards, Bank Transfer and eWallets such as WebMoney, Yandex Money and iDeal. All payments are fully secured and go through regulated, PCI compliant payment processors.

For more information on the deposit options available, please visit our Funding page.

EuropeFX will not charge any processing fees for account funding. Please be aware however that your bank or credit card company may apply fees to your transactions. Please check with your bank for more details.

Yes. EuropeFX offers a Swap Free Account for qualifying traders. Please contact your account manager for more details.

 

Leverage is a way to maximize your trading power by multiplying the funds available in your trading account and is a form of “credit” from your broker. EuropeFX accounts can have leverage as high as 1:200. For example, if you deposit $1,000 in your trading account with 1:200 leverage, you will effectively be able to open trading positions of upto $200,000. Leverage increases losses as well as profits, so please use with caution.

 

Margin is the capital required in your account to open a given trading position.

A Pip is the smallest price change possible for any given currency pair.

 

A Lot is the standard unit for any forex transaction, where a Standard Lot is equivalent to 100,000 units of the base currency.

A CFD (Contract For Difference) is an agreement between a Buyer and a Seller to exchange the difference in value between the opening and closing price of a contract.

While our normal execution model does not allow for slippage, this may become evident in volatile market conditions. This is not something over which we have any control.

We operate with fully segregated accounts and client funds are never deposited with any EuropeFX corporate funds. Your funds are safe and accessible at all times.